Get in Touch With Us

This page explains how to contact the Non Gamstop Casinos editorial team, what we can help with and, just as importantly, what we cannot. We publish research-based guides about casinos outside the GamStop scheme for readers in the UK. We do not run any casino, hold player accounts or handle payments.

Who you are contacting, and who you are not

Non Gamstop Casinos is an independent information site. The publisher may earn commission if you use a link to a casino we list, but commercial relationships do not decide how options are ranked or what we say about them.

That means we cannot see your casino account, release a withdrawal, reverse a bonus decision or speak to an operator on your behalf. If your issue is with a specific casino, start with that casino's own support team (see the section on complaints below).

What we can help with

• Corrections. If a bonus figure, payment detail or rule on our pages looks out of date, tell us. Casino terms change often, and our information reflects what was reviewed at the fact-check date shown, not a live feed.
• Questions about our content. If a term such as wagering requirements, KYC checks or withdrawal limits is unclear, ask and we will point you to the relevant guide or explain it.
• Feedback and topic suggestions. Tell us what you could not find when comparing sites.
• Business and editorial enquiries. If you represent a casino or service provider, say who you are and what you propose. Being listed or paying for promotion does not buy a higher position.
• Reports about a listed casino. If you have had a problem with a casino we feature, we want to know. We treat these as reader reports, not verified facts, and we check what we can before changing anything.

How to write to us

Use the contact details or form provided on this site. We have not published a phone number or live chat, so please be wary of anyone claiming to represent us through those channels.

1. Say what your message is about: correction, question, feedback or business enquiry.
2. Name the page and the casino or offer you mean.
3. Describe what you saw and, for a correction, what you believe is accurate and where you found it.
4. Leave out passwords, full card numbers and identity documents. We never need them.

We do not promise a fixed reply time. We read what arrives and will answer where we can add something useful.

If you have a problem with a casino

Work through these steps, keeping records as you go:

1. Save screenshots of the bonus terms, your account history and any messages with support.
2. Contact the casino's customer support in writing, so there is a trail, and ask for the specific rule it is relying on.
3. Use the casino's formal complaints procedure if the first reply does not resolve things.
4. Check which regulator or dispute body the casino names in its terms, and whether it actually accepts complaints from British players.

Be realistic about protection. A casino accepting British customers is not the same as being authorised by the UK Gambling Commission to serve Great Britain. Sites outside GamStop usually hold overseas licences, so UK regulator routes and GamStop protections may not apply, and recovering money in a dispute can be harder. Our guide to the best non GamStop casinos explains what to check before you deposit.

Support for gambling concerns

If gambling is causing you worry, you do not need to contact us first. GamCare offers free, confidential support through its National Gambling Helpline (0808 8020 133) and online chat. You can also register with GamStop for self-exclusion from UK-licensed sites, use gambling blocking software, and set deposit and loss limits wherever you play. Gambling should never be treated as a source of income or a way to solve money problems.

If you tell us you need help, we will point you to these organisations. We are not a counselling service.

Eligibility and what we do with your message

Our content is for adults aged 18 and over. We use your message only to respond to it and, if relevant, to correct our pages. We will not publish your name or details without asking you first.

A reminder about listed casinos

Our pages mention casinos such as Betmica, Kikibet and Betninja, along with their advertised welcome offers. These are the casinos' own claims, and terms such as wagering, game contribution, maximum bets and cashout caps apply. If any detail differs from what you see on the casino's site, please tell us and name the page.