Welcome to our really easy to use frequently asked questions section. Should you have any questions or feel we are missing something here, please feel free to give us a call or drop us an email and Elena and our team will do our best to answer your questions.
Q1. Why should I buy your Routine?
Elena’s routine was developed from feedback from people prone to eczema and psoriasis. Research has proven over the past 25 years that the four products in the routine are exactly what the eczema sufferer needs to keep the eczema under control. The Trinity soap and Shampoo reduces the itch, the Ultimate Body Oil lubricates the dry skin, and the Day Cream Special and Night Cream Extra repairs and restores the skin.
Q2. Who is Elena?
Elena was born in 1954, she is a qualified nurse (RGN) and Burns and Plastics trained ENB264 at the Queen Victoria Hospital in East Grinstead, West Sussex. For more information follow the link to “About Elena”.
Q3. What should I do if my baby has a severe flare up?
You can use Eureka Cream or Illumination Cream. The Eureka Cream was formulated after 8 years of research especially for severe flare-ups and it works. Illumination Cream was formulated later as an alternative and is smoother and soaks into the skin more easily. Eureka cream is more substantial.
Q5. What if my baby’s skin goes red for 10 -20 minutes?
An increase in redness is not unusual as the skin is sensitive. This should subside within 10-30 minutes. Always do a patch test before you introduce a product. Patch tests are done behind the ear or the inside the wrist.
Q6. What if I am I am allergic to wheat?
Applying a product to the skin is not the same as taking it internally. Always do a patch test. Speak to a Nutritionist.
Q7. Should I buy from you or go straight to the NHS?
The best solution is to try our routine first. When you are happy with the results ask for a G.P information pack and approach your G.P. This trial must be conducted for 10-12 weeks at which stage success normally is found. This is a good point to take the child to the Doctor.
Phone for more details 01435 882092
Q8. Product credentials, how can I find out more?
Over 30 years of successfully helping people prone to eczema and psoriasis. 17 years available on the NHS. Phone for testimonials.
Q9. My dad has itchy varicose veins, can you help?
The Trinity Soap & Shampoo works wonders for itchy varicose veins. Leave on for 10 to 40 minutes then shower off. Apply oil on lower legs if dry and flaky followed by Illumination Cream for the itch and to restore health to the skin.
Q10. Is your product range Medicinal?
No, Elena’s Nature Collection is NOT medicinal and does not contain any drugs, hence it is not in the BMA nor any other drug related booklets. All ingredients are printed clearly on each product and comply with Trading Standards and EU regulations. Every product has been safety assessed by an Independent Safety Assessor.
Q11. Is there any peanut oil in the range? (Arachis Oil)
Q12. Which products are suitable for scalp problems?
Feedback shows the Trinity Soap and Shampoo mixed with Ultimate Body Oil is very effective for scalp problems. Leave on for 30-40 minutes for best results – wash away. Apply a little Ultimate Body Oil to scalp when dry. Repeat 3 times weekly.
(see cradle-cap or nits)
Q13. I see the name Cetearyl Alcohol on some labels, what does it mean?
It is the INCI name for a pure refined wax frequently used in moisturisers. The ingredient we use is organic.
Q14. How will I know what to do with my products?
Read the leaflet, understand the routine, all instructions and tips list will be sent with your products, however, if you have any questions please ring the help line Monday to Friday 9am to 5pm. (01435 882092). Most of it is common sense.
Q15. How quickly will my order arrive?
Your order is despatched the day we receive it and is posted first class. Please allow up to 7 working days. Do not let your orders lapse.
Q16. How long is the shelf life of the products?
Shelf life is 12 months. At the bottom of each product is a best before date and a batch number.
Q17. How long before I see a result?
Everybody is different. Some people respond within a week. However, we always advise to persevere for 6-12 weeks. We never give up on our clients so don’t give up on yourselves. Elena’s slogan is patience, perseverance and persistence always create success. The 80-90% success claimed by our customers is found within these 12 weeks normally. In rare cases people have to persist longer.
Q18. Does your Trinity Soap/Shampoo contain SLS (Sodium Laureth Sulphate)?
Absolutely not. The soaps used are derivatives of palm oil.
Q19. Do your products help with chicken pox scarring?
It has been known to help. The Trinity Soap is anti-bacterial, the Ultimate Body Oil lubricates and softens the scabs, the Day Cream Special and Night Cream Extra has been known to help reduce scarring. Carry on using the products for 6 months after the chicken pox infection has passed. If any worry about severe scarring, especially on the face and exposed areas use Eureka Cream. Always phone if in doubt 01435 882092.
Q20. Do your products contain any chemicals?
No, all ingredients are natural, vegetable based and organic where possible. Approved by the Vegetarian and Vegan society.
Q21. Do you think my baby has a lactose intolerance?
We are not nutritionists, however, there are many alternatives to milk worth trying: goat’s milk, soya milk, rice milk, check vegetarian products which are lactose free. Consult your health visitor.
Q22. Do our products contain any steroids?
The range is formulated from natural ingredients beneficial for the restoration and regeneration of the skin in the correct quantities for maximum effect. The range does NOT contain steroids.
Q23. Do I need to use the Trinity Soap & Shampoo?
Yes, it is a unique therapeutic antibacterial liquid soap. The king pin of Elena’s Routine. A must. Simply derived from customer feedback.
Q24. Can I use the range for beauty?
Yes, certainly. Elena’s Nature Collection is now used by beauticians in clinics and sold for beauty because of its therapeutic properties. It is also used by a large group of women who value the whole ethos of Elena’s products.
Q25. Can I see the ingredients list?
You can view the ingredients of each product underneath the product on our shopping cart.
Q26. Are our products safe to use on babies?
Yes the whole range has been developed with babies in mind. Frequently used for babies prone to Infantile Atopic Eczema.
Q27. Any side effects from using Elena’s Nature Collection products longterm?
No, there have been no reported side effects. It is a natural product range.
Q28 Do your products work for Cradle-Cap?
Indeed. Trinity Soap Shampoo mixed with Ultimate Body Oil applied to scalp 2-3 times weekly works wonders. Leave on for 10-20 mins, gently wash away and apply a small amount of Ultimate Body Oil.
+44 (0)1435 882092 / 884090 firstname.lastname@example.org