Welcome to our really easy to use frequently asked questions section. Should you have any questions or feel we are missing something here, please feel free to give us a call or drop us an email and Elena and our team will do our best to answer your questions.

+44 (0)1435 882092 / 884090 elena@elenascollection.co.uk

Elena's FAQ Section

How long before I see a result?

Everybody is different. Some people respond within a week. However, we always advise to persevere for 6-12 weeks. We never give up on our clients so don’t give up on yourselves. Elena’s slogan is patience, perseverance and persistence always create success. Enormous success is claimed by our customers found within these 12 weeks normally. In rare cases people have to persist longer.

Why should I buy your routine?

Elena’s routine was developed from feedback. Research has proven over the past 25 years that the four products in the routine work in harmony with each other to meet the needs of people who may also be prone to eczema or psoriasis. The Trinity soap and Shampoo reduces the itch, the Ultimate Body Oil lubricates the dry skin, and the Day Cream Special and Night Cream Extra improve and regenerate the skin.

Who is Elena?

Elena was born in 1954, she is a qualified nurse (RGN) and Burns and Plastics trained ENB264 at the Queen Victoria Hospital in East Grinstead, West Sussex. For more information follow the link to “About Elena”

I see the name Cetearyl Alcohol on some labels, what does it mean?

It is the INCI name for a pure refined wax frequently used in moisturisers. The ingredient we use is organic.

How will I know what to do with my products?

Read the leaflet, understand the routine, all instructions and tips list will be sent with your products, however, if you have any questions please ring the help line Monday to Friday 9am to 5pm. (01435 882092). Most of it is common sense.

Product credentials, how can I find out more?

For 25 years we have managed to make people comfortable in themselves and live a happy life. Over the years we have received an enormous amount of letters and emails full of positive, satisfied and happy comments. Phone for testimonials, and we will send them to you.

What if I’m allergic to wheat?

Applying a product to the skin is not the same as taking it internally. Always do a patch test. Speak to a Nutritionist.

What if my baby’s skin goes red?

An increase in redness is not unusual as the skin is sensitive. This should subside within 10-30 minutes. Always do a patch test before you introduce a product. Patch tests are done behind the ear or the inside the wrist.

Which products are suitable for itchy scalp?

Feedback shows the Trinity Soap and Shampoo mixed with Ultimate Body Oil is very effective for itchy scalp. Leave on for 30-40 minutes for best results – wash away. Apply a little Ultimate Body Oil to scalp when dry. Repeat 3 times weekly.

Is your product range medicinal?

No, Elena’s Nature Collection is NOT medicinal and does not contain any drugs, hence it is not in the BMA nor any other drug related booklets. All ingredients are printed clearly on each product and comply with Trading Standards and EU regulations. Every product has been safety assessed by an Independent Safety Assessor.

How quickly does my product arrive?

Your order is despatched the day we receive it and is posted first class. Please allow up to 7 working days. Do not let your orders lapse.

How long is the shelf life of the products?

Shelf life is 12 months. At the bottom of each product is a best before date and a batch number.

Does your Trinity soap/shampoo contain SLS ( Sodium Laureth Sulphate)?

Absolutely not. The soaps used are derivatives of palm oil.

Does your product help with chicken pox scaring?

It has been known to help. The Trinity Soap is anti-bacterial, the Ultimate Body Oil lubricates and softens the scabs, the Day Cream Special and Night Cream Extra has been known to help. Carry on using the products for 6 months after the chicken pox infection has passed. On Very visible areas  it is wise to use Eureka Cream or Illumination Cream, both top of the range. Always phone if in doubt 01435 882092.

Do your products contain any chemicals?

No, All ingredients are natural, vegetable based and organic where possible. Approved by the Vegetarian and Vegan society.

Do your products contain any steroids?

The range is formulated from natural  organic , unique, specially chosen ingredients for their  beneficial  purpose. When used in the correct quantities they create maximum effect. The range does NOT contain steroids.

Can I use the range for beauty?

Yes, certainly. Elena’s Nature Collection was sold in Dame Barbara Cartland’s beauty clinic for 10 years. It is now used by beauticians in clinics and sold for beauty because of its therapeutic properties. It is also used by a large group of women including baronesses and ladies who value the whole ethos of Elena’s products.

Can I see the ingredients list?

You can view the ingredients of each product underneath the product on our shopping cart.

Are our products safe to use on babies?

Yes the whole range has been developed with babies in mind.  All products safety assessed and safe for infants under 36 months.

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